Return Tracker: Refunds
Keep your next return on track.
Add or share a receipt, confirm your deadline, keep your return proof, and check for the refund.
Contact support
Email support@myparsec.com for help. Include your app version, iOS version and a description of the issue. Please omit receipts, payment details and other personal information unless needed and requested.
Getting started
- Add a return manually or share supported evidence to the app.
- Confirm the store's return deadline and saved time zone. Suggested dates need your confirmation.
- Choose Track return and allow notifications. A saved draft does not have reminders.
- Mark the item returned, save drop-off proof, and choose a refund-check date.
- Enter the received refund amount and date when the refund arrives.
Common questions
What is free?
Five concurrent active returns are free. The optional one-time Lifetime Unlock allows more active returns. Apple shows the current price for your storefront in the app. There is no subscription.
How do I restore my purchase?
Use Restore Purchases in Settings with the Apple Account used for the purchase. Restoration restores the unlock, not deleted records or another device's local records.
Why did I miss a reminder?
Check the return's reminder status and iOS Settings > Notifications. Focus, notification summaries and device settings can affect when you see a notification. Drafts and failed notification requests are not successfully reminded returns.
Does the app determine retailer policies?
No. You confirm deadlines, requirements and refunds with the retailer. The app does not perform a return or guarantee eligibility or refund timing.
Where are my records?
Records and evidence are stored on your device. There is no account or automatic app sync. Device backups and exports you choose can create copies elsewhere. JSON export contains metadata, not original attachments, and is not a complete backup.